Shipping policy

All U.S. orders over $100 will receive FREE shipping.

For orders under $100, we offer economy shipping. Please allow shipments 1-5 business days to be processed to ship. Tracking information is provided via email to the customer at the time the order has shipped.

Service Alerts

Residential Disruptions

FAQ's

DEFECTIVE OR DAMAGED MERCHANDISE:

Please inspect your order immediately upon receipt. J-Elle Boutique is not responsible for damaged or defective items past our 30 day return policy. If you have received a damaged or defective item please visit our returns center to begin your return or exchange. If you want to exchange for the same item, you will be presented with this option if that item is still in stock or you may return for store credit, whichever you prefer. On your return notes please include what is wrong with the item so that we can process your return as efficiently and effectively as possible.

LOST OR STOLEN PACKAGES:

Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for lost, stolen, or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. Please contact J-Elle Boutique customer service at info@j-elleboutique.com if you believe your package has been lost or stolen.